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  • Customer support

    10. 20. 2005 22:02

urgoingdown
When this game goes retail. What kind of support are we gonna have. Lets say certain problems arise at odd hours. Will there be someone there to fix the problem. I mean the mods are gr8 and all but they can do certain things like stock new ships. Reboot the server. ETC


What it all comes down to how will we the customer be supported when the game is p2p and we need someone to fix technical problems 24 7 like other p2p games.


UGD
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  • Re : Customer support

    10. 26. 2005 09:45

urgoingdown
JD I have always appreciated your help. THis is more than just the stocking of ships its
more like them (TEAM NF) actually communicating with the players. Also just someone who we
can call that can actually get a problem fixed 24 7 Thats what we should be paying for.

  • Re : Customer support

    10. 26. 2005 09:29

jdashn
A few small items.

TeamNF can be contacted for emergencies 24/7. I belive this method was used a patch or 2
ago when a hotfix came out several hours later, due to a crash probelm.

I can imagine how you must feel right now, unable to get the next ship due to stock issues
is, i am sure, frustrating. As i said last evening, I will raise this issue again for you.

J-n

  • Re : Customer support

    10. 26. 2005 08:37

urgoingdown
We see how great customer service is now. I have sent 4 emails to team NF about a stock
issue. However no reply and no stock. I have spoken with numberous moderators and still no
progress. Whos gonna pay for this? You might say it gets better. Well they aight got much
longer before they are thinking about going retail. IF this is the kind of crap we are
gonna deal with COUNT ME OUT. I orginally thought I was gonna play after retail.


UGD

NO you cant have my stuff

  • Re : Customer support

    10. 21. 2005 00:32

babs
Hmmm..

I think this is really not known at this time.

babs out!

  • Re : Customer support

    10. 20. 2005 23:35

tyson420
probably nothing

  • Re : Customer support

    10. 20. 2005 23:35

greenman
Good question! They really do need dedicated Cusomer support mods to restock, reboot the server's, Ect Ect for all times of the day.

  • Re : Customer support

    10. 20. 2005 23:26

Pepsi
Yes good question.

Any mods gonna answer?

  • Re : Customer support

    10. 20. 2005 22:18

corsair396
good question ugd
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