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  • Cannot enter the game !!!

    03. 06. 2020 21:47 PST


RandyLu
Dear GM After logging in on 2/26, the message "Client information must be updated" keeps appearing, even after the update two days ago, Ask if other players have encountered the same problem, how to solve it? In addition to the official website of China, is there any official website of other countries?

 

  • Re : Cannot enter the game !!!

    03. 07. 2020 04:40 PST


kmr44

You need to manually update your NF - download last patch and extract it into NF main folder.

  • Re : Cannot enter the game !!!

    03. 07. 2020 18:29 PST


RandyLu

After logging in on 2/26, the message "Client information must be updated" keeps appearing, even after the update two days ago, Tryied manual update, reinstall

Ask if other players have encountered the same porblem, how to solve it?

  • Re : Cannot enter the game !!!

    03. 08. 2020 07:55 PST


kmr44

If manual update also fail it means that sth interrupting update process. Check if your antivir/firewall isnt interfering. If this fail also, send support ticket. For most of players manual update always works.

Try this also:

Delete gameguard folder Launch fm installer pick repair Apply manual full patch (Blackpearl patent) - maybe it will work.

  • Re : Cannot enter the game !!!

    03. 08. 2020 22:26 PST


stroll

Originally Posted by kmr44

If manual update also fail it means that sth interrupting update process. Check if your antivir/firewall isnt interfering. If this fail also, send support ticket. For most of players manual update always works.

Try this also:

Delete gameguard folder Launch fm installer pick repair Apply manual full patch (Blackpearl patent) - maybe it will work.

I also got this problem , and all methods I've tried except gameguard

But gameguard is a part of the program ,does deleted it will be safe?

  • Re : Cannot enter the game !!!

    03. 10. 2020 04:04 PST


kmr44

It should be - after deleting gameguard, launch FM installer, pick repair - it should repair badly installed gameguard i think. Anyway if this will not do this, you will not be able to login to game cuz server checks if gameguard is running properly.

If you are not sure about it, send support ticket.

  • Re : Cannot enter the game !!!

    03. 12. 2020 06:38 PST


MASKBOW1

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  • Re : Cannot enter the game !!!

    03. 12. 2020 23:02 PST


RandyLu

GM has fixed this issue with automatic updates, if you still have a issue, send a ticket to GM


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