I had been playing since 2006 with my friend (who has already gotten his account back) I however am still waiting. I had 

Ship I recall having
German Andrea Doria, Gniesenau, Bayern. For US the Texas and Pensacola (Pensacola is in harbor). For Japan the Dhonburi and Asama, and Zara from Italy. Britain Tiger and Furious. I also had upwards of 5-7 million credits and 10 million points because I sold my south dakota.
ALl I have left is the Andrea Doria and the Bayern and Kitsuragi japanese carrier. ALL my bridge commanders are gone I cannot even access most ports all the crews thatr were on ships are gone along with said ships. Is my account gone and that is why they support ticket is being un answered?  :( please help I want to play again I only left because the game totally emptied out.