Hey guys,
This lag situation is driving us nuts. I just want to get that out of the way first.
Ever since your first reports began to come in, we have tried contacting our IDC provider for assistance in fixing this. Since the reports have been so sporadic (different times of day, different locations), it has been difficult to pinpoint the exact cause. We have also been in contact with our firewall company after receiving data suggesting that an issue may be at that point.
Both companies are now (finally) acknowledging a problem and are complying to fix this. The first step will be to fix our server machine and port with both the IDC and firewall provider.
Our team has notified me that a complete schedule for the fix will be known by tomorrow morning. You will be updated if the schedule will interrupt game play in any way (not that the lag hasn't already done this).
Once this issue has been fully resolved we will consider possible compensation methods.
For the moment, we just want to let you know that we are taking your reports seriously and are making progress on this.
On behalf of the team, I am deeply sorry for any unstable conditions experienced these past few weeks. We are thankful for those of you bearing with us and helping us through this.
-Randy/Mk2
***UPDATE 1***
The schedule has been set. Our team will carry out the work during tonight's regularly scheduled maintenance.
Details of work:
1. 211.43.149.200 server switch port change.
2. Firewall interface change
3. Firewall reboot.
It may be too early to guarantee that this will fix everything completely, but we are optimistic about it helping to improve the conditions. I guess we'll know for certain after tonight.
If issues continue we will take further measures on Friday (I'll provide another update).
***UPDATE 2***
Latest post patch details:
Our IDC and firewall provider worked together as previously scheduled to fix this issue. Results are showing progress, but there is still room for improvement.
Our team is continuing to monitor the reports received on this and have already sent a report to have the server machine completely swapped.
I will provide an update once this happens.
***UPDATE 3***
The server hardware swap is scheduled to take place as soon as possible. This means, it could happen as early as today or as late as 1 or 2 days. This lag situation is our highest priority and the requests for work to fix the issue are being sent as urgent. It will be up to our IDC to follow through.
Our team is also working on the firewall to test several conditions. If conditions do not improve after these actions we will take more drastic measures.
We are all in the same position as you guys; we understand your frustration and hope to fix this as soon as possible. Navy Field is not just a game, but our livelihood. We are doing our best to fix this and are appreciative of your support and understanding during this difficult time. Updates will be provided as soon as available.
***UPDATE 4***
Alright, we have our final schedule set. There is some good news and bad news.
The good news: server hardware change is a GO. Our IDC has tested the software and everything is set. The upgrade should begin at 10PM PST.
The bad news: our IDC predicts the upgrade may take up to 4 hours. We will work to complete the process in as short a time as possible, but for the time being please expect the servers to be down at least from 10PM PST - 1AM.
Thank you for your understanding,
-Randy
