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Account Security Tips and Info Account hacked! Abandon Ship?  
 
  • Should you ever face the great misfortune of a compromised account, please remember to remain calm and proceed with the following steps for assistance:
First :
If you are able to log into the website please change your password immediately by accessing the Account Settings section.
Second :
Regain access to your account by using the Find ID/PW feature.
A temporary password will be issued to your account’s registered email address.
Third :
Check your account for any lost data and then file a Hacking category support ticket with full details about your account status.
Please be precise with the details of any missing sailors or credits/points and inform us of what you believe happened.

Once we receive your ticket we will work on investigating to determine how the account may have been compromised and take appropriate actions as necessary to assist. Please remain patient as we work on resolving your case.
A response will be provided as soon as possible.