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Technical Support

Payment Error
02. 24. 2011 22:41

pirate_skull	ok this is my first time posting in the forums so go easy plz.... I just tried purchasing with google checkout 4 elite engine sailors and 7 boosts. I have been using google checkout with no problems what so ever. when trying to purchase these items the total came to $32.33, but when i went to the place purchase webpage and entered my info it said the total was $32.36 a 3 cent difference so it didn't matter to me and i clicked place order. I then received the e-mail confirming my purchase, but then immediately received another e-mail stating that the purchase had been canceled due to a duplicate error??? this has happened 3 times because i thought that maybe i had done something wrong, but the same thing happens every time. if someone could please help it would be greatly appreciated. i would not mind paying an extra 3 cent if i could just have my sailors and boosts.

pirate_skull

ok this is my first time posting in the forums so go easy plz....

I just tried purchasing with google checkout 4 elite engine sailors and 7 boosts.
I have been using google checkout with no problems what so ever.
when trying to purchase these items the total came to $32.33, but when i went to the place
purchase webpage and entered my info it said the total was $32.36 a 3 cent difference so
it didn't matter to me and i clicked place order.
I then received the e-mail confirming my purchase, but then immediately received another
e-mail stating that the purchase had been canceled due to a duplicate error???
this has happened 3 times because i thought that maybe i had done something wrong, but the
same thing happens every time.
if someone could please help it would be greatly appreciated.
i would not mind paying an extra 3 cent if i could just have my sailors and boosts.

Re : Payment Error
02. 25. 2011 06:25

pirate_skull	ok so i just tried purchasing those items again and is didn't let me purchase them together and get the discount, for some reason it wasn't subtracting the discount from the total right, but i purchased the items individually and it let me purchase them, so i have no idea im just glad to have my items....thanks for all the help guys :)

Re : Payment Error
02. 25. 2011 06:14

pirate_skull	ok well thanks for the replies i really appreciate it....i have sent in a support ticket, but no one has looked at it yet so i will try again and see.....thanks again :)

Re : Payment Error
02. 25. 2011 03:54

nyerkovic	This has happened to me before. It's a problem of google servers connecting with NF servers. There is nothing wrong on your part, just try again later and it works. I don't know the exact reason, could be from maintenance somewhere to an error in connection. When they can't connect, google cancels the payment. In my case, I wait a few hours and it works again. Just have to wait till they finish doing what they are doing.

nyerkovic

This has happened to me before.

It's a problem of google servers connecting with NF servers. There is nothing wrong on
your part, just try again later and it works. I don't know the exact reason, could be from
maintenance somewhere to an error in connection. When they can't connect, google
cancels the payment.

In my case, I wait a few hours and it works again. Just have to wait till they finish doing
what they are doing.

Re : Payment Error
02. 25. 2011 01:11

deathenemy	Sounds wierd... Only reason i could see if your double clicking where you shouldn't be. Best chance for help on that kind of issue is through support tickets.

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Technical Support

Payment Error 02. 24. 2011 22:41

Re : Payment Error 02. 25. 2011 06:25

Re : Payment Error 02. 25. 2011 06:14