Olives is indeed the payment currency. Why it is called Olives I don't know, but it is intended to be for other games also, so the name is not referring to NF alone.
As for improved support. Improvement can be achieved in other ways than just to increse the people who answer. The improvement in this case is that the way tickets are answered and can be replied to is changed. So there will be no more need to create a RE: .... ticket when an answer is needed for instance.
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