To start off, I would like to be able to exchange drops for a different drop. (though through more than one support tickets by others I know that will not happen).

That said:

"B.O Resets: A lot of us have too many."
Your judging on a small sample, I have seen forums flooded every event saying "I need a BO reset but all I keep getting is XXX", see it in the game as well. Personally I still have a couple and no use for them.

"HQ Expansion: Honestly i can understand that people DO need them. But the drop rate on these are too high."
Falls under the same category as the BO Resets.

"Yes I would. This is the way stores in RL build compensating relationships with thier customers.I don't purchase from establishments unless they offer at the least an "in store credit for returned itmes" "

Purchase is the key word in this statement. The drops are free items, given at no cost (save your time) not something purchased. Even many raffles or drawings that give away prizes will have several different prizes. If you draw one prize do you expect them to give you one of the other ones that you'd rather have, because someone else got it?

Outside of Mines, I think many peoples rants more involve jealousy that others have gotten what they'd like whereas they've receieved a different prize.

Beggars can't be choosers

you want olives? buy them. Go ahead and slap SDE in the face for doing you guys something nice

Do you ask to buy a TV with your food stamps too?

SDE is a business. To stay afloat they need to make profit. So their event is there to give you something, but not cut their sales to a point like the coin xmas event did 2 years ago.

What do you think SDE sells the most? 1 Bo reset or 10 xpert pack?

I pretty much never use BO resets due to my dual BO leveling method. I bought lots of xperts pack ove the years however.

Do you guys even understand the basics of business?

Pretty bold statement to make.

As for the people stating no money lost, a term people might want to look up is "Opportunity Cost". For those that have had even a basic economics course (or even anyone whose thought about a purchase) its a rather pertinent topic. Particularly for the people who have already (or will start or continue) to buy items, by trading the items they are losing money on those items that you do not receive but still want/need and will purchase later.

For those talking about being happy customers, how many on here have whined, moaned and complained about this game (myself included) yet continue to play (and many I assume still pay).

Contrary to popular belief most companies are not out there to keep us happy. People start businesses to make money, happy customers is a bonus but not a requirement (outside of some service businesses, and commodity businesses).

Pretty bold statement to make.

As for the people stating no money lost, a term people might want to look up is "Opportunity Cost". For those that have had even a basic economics course (or even anyone whose thought about a purchase) its a rather pertinent topic. Particularly for the people who have already (or will start or continue) to buy items, by trading the items they are losing money on those items that you do not receive but still want/need and will purchase later.

For those talking about being happy customers, how many on here have whined, moaned and complained about this game (myself included) yet continue to play (and many I assume still pay).

Contrary to popular belief most companies are not out there to keep us happy. People start businesses to make money, happy customers is a bonus but not a requirement (outside of some service businesses, and commodity businesses).