Below are the two links to the two threads where they mention about this problem and how you can solve it.
http://navyfield.com/Community/Forum/View.aspx?num=3499&searchtype=0&pagecount=0&searchvalue=&sort=5&category=E01&page1=1
http://navyfield.com/Community/Forum/View.aspx?num=2066&searchtype=0&pagecount=0&searchvalue=&sort=5&category=E01&page1=1
if they can't help, i suggest you to contact the support, however, it would normally work.
good luck :))
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