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  • Wrong Sailor Item

    06. 30. 2011 15:27


ramboxcore
I recently purchased 2 premium sailor upgrades and was charged 100 olives.
I logged onto the game and checked my item box for the items i purchased.
There were no premium sailor upgrades.
Instead there were 2 +10 veteran increases.
Somehow, i bought 2 premium sailor upgrades and recieved 2 +10 veteran increases.
I checked my payment history in the NF Store and it says i purchased 2 premium sailor upgrades.

 

  • Re : Wrong Sailor Item

    06. 30. 2011 16:25


BBR_InsUW
Clearly a support ticket is needed to the GM and they can fix this

  • Re : Wrong Sailor Item

    06. 30. 2011 16:48


ramboxcore
In the time it took you to respond, I submitted a ticket. Although, I wasn't quite sure what to file it under. I thought I should file it as a payment issue, but since it was purchased with olives, I didn't have a transaction number to provide. I eventually filed it as a bug issue. Will that fact, in anyway, hinder the process of the ticket?

  • Re : Wrong Sailor Item

    06. 30. 2011 20:20


BBR_InsUW
Originally Posted by ramboxcore
In the time it took you to respond, I submitted a ticket. Although, I wasn't quite sure what to file it under. I thought I should file it as a payment issue, but since it was purchased with olives, I didn't have a transaction number to provide. I eventually filed it as a bug issue. Will that fact, in anyway, hinder the process of the ticket?

No it wont and I Would move it for you, but it was already taken care of

  • Re : Wrong Sailor Item

    06. 30. 2011 21:57


ramboxcore
I appreciate it anyway BBR_InsUW. My ticket was "taken care of" and i was told that the premium sailors were sent to my account. They were not, or at least they are not there. I don't know what went wrong but i still have no premium sailor upgrades in my item box. So if your offer is still on the table, BBR_InsUW, i would still appreciate it.

Thank You.

  • Re : Wrong Sailor Item

    07. 01. 2011 01:26


duskykmh
rambox,

Try clicking ITEM in the upper-right hand corner.

After confirming your secondary password, click on the Elite Sailor tab of ITEMS.

You should have your sailors highlighted in yellow. Click on them, and click the big blue button that says Receive or something like that.

  • Re : Wrong Sailor Item

    07. 01. 2011 02:05


pyromaniac11
Originally Posted by duskykmh
rambox,

Try clicking ITEM in the upper-right hand corner.

After confirming your secondary password, click on the Elite Sailor tab of ITEMS.

You should have your sailors highlighted in yellow. Click on them, and click the big blue button that says Receive or something like that.

i think he means he bought Boosts. they are sold as "premium sailors" rather than "sailor boost".

  • Re : Wrong Sailor Item

    07. 01. 2011 02:12


xduskyx
In that case, I stand by my suggestion, but instead suggest going to the Sailor Item tab instead of the Elite Sailor tab.

Although if he could tell that there were veteran packs added, perhaps he tried this and a GM manual edit should happen.

  • Re : Wrong Sailor Item

    07. 01. 2011 18:14


ramboxcore
I looked at the premium sailor upgrade in my item box, in which i know how to navigate, and the only thing that was highlighted yellow/tan was the +10 veteran increases. Just to be sure, i clicked on the premium sailor upgrade and it said that i do not own the corresponding items.

  • Re : Wrong Sailor Item

    07. 01. 2011 19:28


BBR_InsUW
Originally Posted by ramboxcore
I looked at the premium sailor upgrade in my item box, in which i know how to navigate, and the only thing that was highlighted yellow/tan was the +10 veteran increases. Just to be sure, i clicked on the premium sailor upgrade and it said that i do not own the corresponding items.


Ok Do you see any change from when the GM said it was fixed?

  • Re : Wrong Sailor Item

    07. 01. 2011 19:51


ramboxcore
No change at all. Nothing is different. Nothing has been added and nothing has been taken away. I have sent in my third ticket on the subject. This is becoming a tad ridiculous.

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