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  • Accidental Account Withdrawals

    07. 16. 2011 00:37


vick11
We have had a couple of these types of case recently and some system work has been done on a recovery option for genuine accidents.   As such, the policy agreed for these cases is as follows:

1)    
If a player reports the accidental withdrawal within 3 days we will restore the account.

2)    
A note will be added to the account that it has been restored.

3)    
Once an account has been restored, we cannot restore it again until 90 days has passed.  It would also be questionable whether a repeat was indeed a genuine mistake.

4)     If a player reports the incident more than 3 days after he/she withdrew the account, we will not restore it.


 

  • Re : Accidental Account Withdrawals

    07. 16. 2011 03:19


SigEpic
might want to sticky this

  • Re : Accidental Account Withdrawals

    07. 16. 2011 10:57


billysniper
Originally Posted by SigEpic
might want to sticky this


+1 :)

  • Re : Accidental Account Withdrawals

    07. 16. 2011 19:27


richardphat
What about account that have been withdrawn way before this thread was made?

I know one of my fleetmate did withdrawn his account, 1 week and half before this thread was made.
The requirement obviously, does not meet the number 4?

And why have that withdrawn function to begin with, if it only causes trouble, seriously?

  • Re : Accidental Account Withdrawals

    07. 17. 2011 00:17


vick11
It has been requested in the past to allow people to leave the game and stop receiving updates, newsletters etc. Most online environments have this facility so why not NF. In terms of someone who withdrew accidentally before this notice I would hope they are already in discussion with the GMs via support tickets given that it has been so long? If not and they have been trying to find a way to recover it without talking to us then I suspect they need to make contact.

  • Re : Accidental Account Withdrawals

    07. 17. 2011 12:24


richardphat
Well let's say my fleetmate gave up his hope. But I'll try to make him contact the GM to see if there's a chance.

  • Re : Accidental Account Withdrawals

    07. 17. 2011 17:48


Gtdawg
Wouldn't it be better to just make an option within your profile to prevent newsletters from being sent instead of going with the nuclear option?

It's like using a sledgehammer to swat a fly.

  • Re : Accidental Account Withdrawals

    07. 18. 2011 11:46


superjugy
Originally Posted by Gtdawg
Wouldn't it be better to just make an option within your profile to prevent newsletters from being sent instead of going with the nuclear option?

It's like using a sledgehammer to swat a fly.


i wouldo recommend this

  • Re : Accidental Account Withdrawals

    07. 21. 2011 15:43


AUST_DEVINE
what a stupid idea

actually none of the many games i play have a simple DELETE account option on the home page of the forum.

you think this wont be a issue with all the suposed account hacking? now they can just delete their account and if the victim doesnt logg in for 3 days then their is nothing you will do about it?

ALL games i know that send emails have a UNSUBSCRIBE option in the bloody email that you can click to stop getting further emails.

one day SDE you will get with the program.

  • Re : Accidental Account Withdrawals

    07. 23. 2011 14:05


Tomm96
Good work vick11 with this.
I hope that player i did help did get his acc back now ,to i dont remember the name of the player, and keep the work up.
Btw wanna talk with you.

  • Re : Accidental Account Withdrawals

    07. 23. 2011 14:08


Tomm96
Originally Posted by AUST_DEVINE

what a stupid idea

actually none of the many games i play have a simple DELETE account option on the home page of the forum.

you think this wont be a issue with all the suposed account hacking? now they can just delete their account and if the victim doesnt logg in for 3 days then their is nothing you will do about it?

ALL games i know that send emails have a UNSUBSCRIBE option in the bloody email that you can click to stop getting further emails.

one day SDE you will get with the program.


Really funny this, in other games you get a email or need to type in a special code some you have got before you can deleat the acc in nf i dont know if you need to do anything of this. If they dont have one type of this thing they should withdraw this "deleat acc" for a time until they have put in this for safty.
The "unsubscribe" buttom i dont really know where it's but it should be on.

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