About the issue of false complaints = temporary ban, I say no.
The simple fact is that most people will never read the rules, but will always complain about something they don't feel is right. Knowing this, you have to teach rules when someone complaints while being wrong and banning is no form of teaching.
Game evolves and rules evolve with it... sometimes you need to create more rules or delete others that have no use. People have to keep up to date with the latest rules and this is also something that must be addressed through teaching... again, banning is no form of teaching and also banning doesn't allow rules to evolve. If people were banned for complaining about something they feel its wrong even though rules allow it, real problems will never be addressed and solved.
In the end, you will always have people that complain and you will always have to review every case so that you can teach what the rules are... its part of the learning curve.
Finally... if people are complaining too much about your behavior, then maybe there is something you are not doing right even though you are following the rules.
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