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  • Meeting Actions - *Update 2*

    12. 02. 2012 01:58


vick11

Actions from the Fleet Leader meeting on 1st December:

 

1.  Randy will request a specific update on the issue of HA:

-  Core HA update and crashing issues.

-  HA Battle Mode.

-  Timeline and place in priorities.

*In progress*

*Update 2 - Very grateful for the reporting of HA bugs, please keep those coming in.  The Devs are working to replicate those in testing to then continue working on solutions.  There have been some changes introduced over the last couple of patches so any news on how HA is working would be welcomed on tickets.*

 

2.  We will question SDE about the Achievement System that was on the original work plan for 2012.  Is it still on the list or has it been removed, if still an aspiration what is happening with it?

*Update 2 - Investigation showed that the introduction of a meaningful achievement system within the current game engine would be a major project and so it was put on hold for the time being whilst other work is done.  It may get reserected later.*

 

3.  We will explore the possibility of a Poll system that pops-up at the Login page (only once per account for each Poll) to encourage greater participation in Polls.

*Being considered*

4.  When the new Fleet Leader forum opens we will discuss topics for meaningful, constructive, Polls.

*Waiting for Fleet Leader forum area in new construct - second priority after Amazon project*

 

5.  The Fleet Leader forum area is being worked on, but we will get an estimate as to when it may appear.

*No2 priority to Amazon - latest estimate is start of Feb 13"

 

6.  The new Fleet Leader area will be permission based rather than automatically linked to account status.  As such we will be able to consider cases for specific access beyond pure Fleet Leaders or Fleet Accounts if there is tangible benefit, eg some of the Testers on a case-by-case basis.

*As above*

 

7.  Trainworld content is useful, but falling behind recent changes as it is not a SDE resource and very much reliant on a single person.  Need to explore whether the asset can be incorporated to NF.com and kept upto date or elements of it replicated on the core site. 

*Unfortunately SDE cannot take over the updating or content of trainworld, which is privately owned/operated/updated and thereby reliant on that person*

 

8.  Update '/' commands in-game and in the guides.  Anyone with input to that please forward to Head Moderator who will request the update.

*Passed to Devs - thank you for inputs*

 

9.  Update and expand game guides.  We intend to set work going on this with the revised Fleet Leader forum area (that will be read to all, write for Fleet Leaders).  

*Some background work started on this (thanks to Lj and Darkfrost) - considering a way to get wider involvement ahead of FL area as well*

 

10.  Explore whether the Test Server can be same loading as main game but then a branch option from the Login page to save having to use a separate client.  There was a similar option in the past, can it be done again?

*Question asked - Waiting on response*

*Update 2 - although this was possible a few years ago for a short time, unfortunately it is not technically possible with today's version*

 

11.  Forum Rules and Server Rules review, plus application of rules.  We will open these discussions in the revised Fleet Leader area.

*Waiting on FL area - could be an agenda item for Fleet Summit?*

 

12.  Randy will establish an issues update thread that he will endeavour to update weekly on any progress across a range of issues and questions so we can attempt to better track and communicate where we are on developments, timeframes and priorities.

 

13.  We will consult SDE about producing a 'public' version of the Moderator Manual so players can better understand how TeamNF is constructed, how it works and its accountability, and the processes for complaint.

*Draft sent to SDE for consideration*

*Update 2 - Draft approved.  Should appear as a pdf on the Download > Manual > Public Mod Manual  link in the near future*

 

===================

 

On a side note, Randy talked about advertisement of the game through Amazon to attract new players and linkages with them on item payment.  Hopefully there will be more news on this in the near future.

 

 

  • Re : Meeting Actions

    12. 29. 2012 05:50


Cracko

Originally Posted by vick11

The TeamNF changes will be covered in the public version of the Mod Manual once SDE approve it for release. 

 

Unless I am going to absent for a protracted period of time and be totally out of communication (which is extremely rare) then I am not going to publish my availability.  If you need to contact me email and/or PM will normally generate a reasonably quick response irrespective of my availability to get in-game.

 

Any outstanding agenda questions from the last meeting can be posted on the Fleet Leader forum area and we will be do our best to answer them there.

 

Communications on these forums need to be a two-way street.  I personally put up with a lot of trolling, foul-mouthing on the old Fleet Leader forum and to be frank a lot of naieve, misguided and unwarranted comments/attacks that would not be tolerated on a lot of other game forums - a fact that has been pointed out to me by several people over the last few months.  I do put up with it to try and maintain some freedom of speech over what is debated and discussed, but I know the resulting atmosphere puts a lot of other team members off from engaging, as it does a lot of players. 

 

There are two ways to move that forward, 1) We could come down hard on this and stamp it out, or 2)  some of the doom-sayers, trollers and to be blunt abusers, could try giving the team and other players, especially new ones, a bit of a break.  I would obviously prefer the second option.  I would prefer an atmosphere where people thought about the impact of their words and accusations before they pressed 'post'.  An atmosphere where even the newest player is welcomed and valued for joining in as opposed to being chastised for daring to post anything and made to feel unimportant.

 

This was a point discussed at the Fleet Leader meeting and not surprisingly it remains unresolved, because there was no agreement on moving one way or the other.  So once again it falls back to TeamNF to try and tread the middle ground and take the attacks.  However, I am starting to lean towards giving the supporters' comments a try and going very hard over for a while to make the point and change the atmosphere the hard way.

 

In terms of SDE contact, Randy has done exactly what he agreed to do with the updates and and I know he pays attention to the forums, replying when he needs to.  I also hope he may be able to engage a bit more on the new Fleet Leader area, as it will be more focused issues and probably less overall content to track.  However, it is unreasonable to really expect him to have the time to sit and reply to every single thread, engage in all debates or even try and Moderate the forums in some way.  To do so would damage his core output, which would in turn reduce the support available to players that need it, which is untenable in the extreme. 

 

 

 

The "atmosphere" on forums would keep being the same as long as trolls are allowed to "sail" free around there.

The esencial problems about what the old FLFs failed are still around and will stay there when they are opened again.

TNFs should have the necessary tools for avoiding certain trolling and provocative attitudes on forums, and eventually they had them, in old FLFs failed, it was due to ignoring certain problems and not acting on them at time. Ignoring issues thinking they will solve by themselves is not the best way to solve problems, in fact that use to make them bigger, as proved.

As i suggested in one of my points for the meeting, put the trolls under control. Without making that it's imposible to get proper, productive and constructive FLFs.

Also Vick, i hope if those forums work this time, in a more better and productive atmosphere you would be able to TALK (talking solid things and useful information), also LISTEN more, also hope more TNFs will participate there also TALKINg and LISTENING and making them a real hybrid forums between TNF and Fleet Leaders talking about REAL and USEFUL things with a TRUE flow of information/ideas/suggestions.

  • Re : Meeting Actions

    12. 29. 2012 10:39


ljsevern

Originally Posted by vick11

The TeamNF changes will be covered in the public version of the Mod Manual once SDE approve it for release.

So is the manual complete and awaiting SDE approval?

Originally Posted by vick11

Unless I am going to absent for a protracted period of time and be totally out of communication (which is extremely rare) then I am not going to publish my availability.  If you need to contact me email and/or PM will normally generate a reasonably quick response irrespective of my availability to get in-game.

You are meant to be the head mod, if you want this to work you need to be active on the forums, posting (and not just lurking) and if you are going on a significant holiday (which is fine), you need to inform the community. The community is informed when the dev's are on holiday for whatever holiday they have this month. Its unfair to just disappear and not say anything to the community. Look at it from our perspective please. We don't expect a daily diary, but a quick heads up would be nice.

Originally Posted by vick11

Any outstanding agenda questions from the last meeting can be posted on the Fleet Leader forum area and we will be do our best to answer them there.

And we are still waiting for that area. In the meantime, why not have them answered here? The more information and communication, the better. If not, why can't we have the old area back with moderation until the new area is ready?

Originally Posted by vick11

Communications on these forums need to be a two-way street.  I personally put up with a lot of trolling, foul-mouthing on the old Fleet Leader forum and to be frank a lot of naieve, misguided and unwarranted comments/attacks that would not be tolerated on a lot of other game forums - a fact that has been pointed out to me by several people over the last few months.  I do put up with it to try and maintain some freedom of speech over what is debated and discussed, but I know the resulting atmosphere puts a lot of other team members off from engaging, as it does a lot of players.

And it works the other way. I have plenty of screenshots of people harassing me, with foul mouthed rants aimed at me in the previous forums. A lot of us asked for some moderation and it was ignored; People would use other accounts to get on when banned, and I'm sure you know about my lovely stalking fan club that eventually got in there. I honestly think it was a mistake to have it completely unmoderated; But you should remember that while there was flaming towards you at the end of the FL forums (which i'll add, I don't believe I was flaming; I made some posts, but don't feel I crossed that line at all; I do agree some people did); however I would say i've put up with far more trolling/foul mouthed tyrades/unwarrented comments and attacks; Usually a group of people use their favourite tactic of referencing my post and calling me a "Certain Person". It works both ways as you said; And to be honest, if it wasn't directed at me, it probably would result in a ban for someone; I've got a number of examples I could bring up from ticket responses, but that would be against the forum rules.

Originally Posted by vick11

There are two ways to move that forward, 1) We could come down hard on this and stamp it out, or 2)  some of the doom-sayers, trollers and to be blunt abusers, could try giving the team and other players, especially new ones, a bit of a break.  I would obviously prefer the second option.  I would prefer an atmosphere where people thought about the impact of their words and accusations before they pressed 'post'.  An atmosphere where even the newest player is welcomed and valued for joining in as opposed to being chastised for daring to post anything and made to feel unimportant.

I would say 1 should only be used by people that obviously have shown no attempts to change. I'm not saying I've been an angel on the forums in my NF Career (I was horrible a few years back and having recently looked back, I completely agree with some of my bans), however, there are people that, again i'll use myself as an example, are constantly going at me. Other people and other fleets have the same problem. And then people get frustrated and angry that nothing is done, and that anger usually ends up being directed at SDE. I'm sure you can understand that, right?

Originally Posted by vick11

This was a point discussed at the Fleet Leader meeting and not surprisingly it remains unresolved, because there was no agreement on moving one way or the other.  So once again it falls back to TeamNF to try and tread the middle ground and take the attacks.  However, I am starting to lean towards giving the supporters' comments a try and going very hard over for a while to make the point and change the atmosphere the hard way.

To be honest, the atmosphere towards new players is far better now than what it was years ago where you would constantly get a tirade of "USE THE SEARCH FUNCTION". The issue is, there are so many people using alternative accounts to post or just flat out using the forums to flame people they don't like/who their friends don't like. You saw this in the Fleet Leader meeting; When one leader made a comment, each time it was followed by a "lol" or another joke comment by another fleet leader that didn't like him. These pety little grudges need to be clamped down upon. We saw this in the appeals in the fleet leader section which were a great idea but when player names were involved, it descended into fleet/player politics and powerplays, which was silly.

Originally Posted by vick11

In terms of SDE contact, Randy has done exactly what he agreed to do with the updates and and I know he pays attention to the forums, replying when he needs to.  I also hope he may be able to engage a bit more on the new Fleet Leader area, as it will be more focused issues and probably less overall content to track.  However, it is unreasonable to really expect him to have the time to sit and reply to every single thread, engage in all debates or even try and Moderate the forums in some way.  To do so would damage his core output, which would in turn reduce the support available to players that need it, which is untenable in the extreme. 

 

I agree that he has improved things with his updates; However, if he can't pay attention to the forums due to time constraints, then surely SDE should employ/appoint a volunteer who should? Ideally, that would be you, as you are as near to the GM's as you can get in TNF. I've not asked for him to sit and reply to every thread; But there are times where a GM reply can go a long way in giving the community confidence.

  • Re : Meeting Actions

    12. 29. 2012 11:47


vick11

I suspect I might have a suggested public version to SDE by Monday, depends on what else comes up this weekend alongside the forum, tickets, modding in-game, etc.  There will then need to be time for them to consider it and where to place it if they argree with its release.  If further changes are needed then that will need doing as well.

 

Any ouststanding agenda items can be addressed in the next meeting or on the Fleet Leader area when it appears.

 

TeamNF are constantly aware of my availability - that is sufficient.  Moreover, they are perfectly empowered to act in my absence if required.  If anyone needs to contact me then email is best and PM after that.  I will always do my best to answer those, as numerous people could probably testify if they wanted to.

 

The atmosphere might be slightly better for new players, but it has some way to go.  What frustrates immensely are those occasions where clever plays on words or taking advantange of others slightly less holistic understanding of the English language are used to abuse without directly contravening the published forum rules.  That is what we need to improve on next so everyone across the community can contribute irrespective of their standard of English without fear of retribution or excessive criticism.

 

 

  • Re : Meeting Actions

    12. 29. 2012 12:37


Cracko

Originally Posted by vick11

The atmosphere might be slightly better for new players, but it has some way to go.  What frustrates immensely are those occasions where clever plays on words or taking advantange of others slightly less holistic understanding of the English language are used to abuse without directly contravening the published forum rules.  That is what we need to improve on next so everyone across the community can contribute irrespective of their standard of English without fear of retribution or excessive criticism.

 

There are forum rules mentioning trolling and their treatment, as forum rules were written with logic and common sense.

Also there is one sticky around with the punishments for breaking forum rules.

There are people around trolling hard on forums since a lot of time and breaking other rules too, but nothing is done. Even on old FLFs the decision was to delete the entire section instead taking actions on certain people.

With those rules there, moderators had and have the tools for provide a "good atmosphere" on forums and clean them of trolls.

I don't think certain problems have the origin on the understanding of english, neither, as i said in the meeting, i don't think other certain problems have the origin on the understanding of korean language.

It's just a matter of doing things well, or doing things not well. If you really want to do things well from down to top in the chain of comunication between SDE and players the first issue you have to solve are the forum trolls, because forums are the first step of that chain.

  • Re : Meeting Actions

    12. 29. 2012 13:14


ljsevern

See my point Vick?

 

Regarding new players;

1) Ingame starter missions need to be revamped and reworked; Missions based around each class, type of gameplay.

2) New player guides on the forums (with links from ingame to them)

3) There needs to be a role for new players; Too often (especially with this event) you see FF/DD just fictorying in GB to get Exp. The only role they have in GB is ASW, but that it imbalanced on subs (being so low level), and without buying PHH, they can't actually do much anyway. That obviously is a balance issue; but it is still a point; Maybe giving CL basic sonar and moving FF/DD to Blitz to learn their trade.

4) Most importantly a new player forum.

5) An ingame channel for new players that is advertised in the missions (as well as a TNF ingame channel); maybe with a channel autojoin feature.

  • Re : Meeting Actions

    12. 29. 2012 14:27


DrZawaz

Originally Posted by Cracko

It's just a matter of doing things well, or doing things not well. If you really want to do things well from down to top in the chain of comunication between SDE and players the first issue you have to solve are the forum trolls, because forums are the first step of that chain.



As an ex-forum mod for another small mmo, I completely agree with this. If the forums aren't well maintained then the game community has a hard time maturing. You start with the most obvious and repeat offenders and work your way down the list until you are happy with the state of the forums. I know, vick, you said you are attempting to thread the middle ground but I fully support the idea of cracking down hard on trolling/flaming/bad posts in general. I know my opinion doesn't mean much in the community, but I wanted to say it.

Also, it makes me glad to see these recent posts in this thread - shows some hope around here for good open communication when everybody is level headed

  • Re : Meeting Actions

    12. 29. 2012 14:35


AlexCaboose

Not posting often doesn't make your opinion worthless. I used to lurk these forums for years without posting much of anything. 

  • Re : Meeting Actions

    12. 29. 2012 14:59


devildog8

first of all I want to call attention to your comment vick about other forums wouldnt tolerate this, first I must add your completely wrong, most other game forums are much, much worse then these forums ever thought of being, and maybe you ned to research futher till making comments as such

2nd you are the head moderator, does that mean ppl have the right to crap on you? NO

but it also means that most if not all the hostility will be aimed at the person that the community/player base see's in charge, reguardless if it your fault or not, its human nature, and doubt it will change, so maybe you need to suck it up and understand you put yourself in this position and you deal with those decisions, if you think laying the hammer down will stop it, all I have to say to that is you are more out of touch with these ppl then even I thought

this event just goes to show you how irritated these ppl are, and when SDE decides to throw you to the wolves, expect to get eaten, this event is utter fail, the server crashes, the huge bugs, all of it, and you wonder why they are coming at you for it? well please tell the community who they are suppose to go after for it, the GMs? the Devs?, they sure the hell are not here, so guess who it goes to? thats right you!!!


you want contructive communication, its been how many years now with same issues and worse now? how long must the community be nice and sweet and tolerate their hard earned money flushed down the toilet, would you put up with this from any other company, why should they here, dont say support tickets because I can write a novel on how Fed up that proccess is

so where does it go Vick?

im really tired of reading on here how your the victim here, and we should all feel pity that your being so called abused, welcome to the big leagues, you wanted to be the starting pitcher, so do it or get off the mound

ppl in this community are tired of being abused too, but im sure your issues are more important, please continue to go with that

all this community has asked for is:

communication
promises kept
and fix this dang game, if ppl didnt care about it, this game would be dead now, dont you think?

so please bury the hammer in ppls skulls, and lets see how far that goes

remember Vick we are victims too, and we get abused by SDE daily, monthly, yearly, even before you took this position, so the anger is pure hatred and as long as you hold the key to any communication to the money makers, expect to get the rants and raves.

welcome to customer service, or shall I say lack there of, its a bitch isnt it?

  • Re : Meeting Actions

    12. 29. 2012 16:32


NAVYVIPER

[QUOTE=NAVYVIPER]

[QUOTE=vk222u]

 

 

**Devildog8 Raised**

 

  • SDEs involvment: **Why they wont get involved more in talking to the community**

  • monthly news letter: **a monthly news letter needs to be made every month to let the community know of progress on game inner works, why isnt it?**

  • balancing of content before release: **has been a growing issue for years, what are your solutions to this issue?**
  •  
  • Forums: **Why have the forums turned into a bashing fest, and not taken control off by the forum mods.**
  •  
  • Information: **the website needs to be upgraded to give more information to current players and new players. Eg: 'HA results', 'Guides', 'Fleet information', Current players online'.**
  • Fleet Tag Size: **A 20x20 pixel image can be hard to make, possible upgrade to 30x30 or 40x40 to help give fleets more options.**
  • AFK hosts in game: **We need to have a system were AFK host do not stop the rooms from going, maybe given punishments to AFK hosts as this has gotten out of hand.**

**Cracko Raised**

  • Improve the current "suggestion system" with real answers, feedback and if possible, dialogue: **will need to read his post**

  • Give proper answers to the great amount of good suggestions that are there right now: **will need to read his post**

  • Fix the TNF once for all, descentralization, reestructuration, regeneration looking for more efficency and also highlight the task of bridge of comunication bewteen SDE and community: **will need to read his post**

  • Put Fleet leaders forums to work, put trolls under control and make those forums real hybrid forums between TNF and Fleet Leaders: **will need to read his post**

**Deral Raised**

  • #1-SDE does not interact with its players in game and barely in forums:
    ** That job has been left to TNF to be the sole voice of NF

  • Re : Meeting Actions

    12. 30. 2012 01:37


vick11

I certainly dont want pity DD and I am not making out to be a victim, I know exactly why people have a go and quite often I dont blame them.  However, there are times when the attacks are done with hidden agendas (let's say one in particular about getting me removed) and that is when it becomes pointless and destructive, as those that attempted it last time and the time before found out.  You should also appreciate I have a reasonably thick skin so the last thing I need is sympathy from Fleet Leaders or anyone else.

 

There are calls for me to represent the community and all of it - so what I am doing here is actually representing that quiet majority (yes majority not minority) that dare not post here for fear of retribution, the majority that look at some comments on these forums and wonder why on earth members of TeamNF put up with it, the majority that support TeamNF and appreciate what the guys do for them.  And yes I do research other game forums, otherwise I wouldnt make the comment.  Yes I do research how many positive messages we get versus the few vociferous posters on the forums, so I can make the 'majority' qualified comment.  Yes, I believe my 6 years in TeamNF gives me a reasonable feel for who are the majority and who are the minority and it does frustrate me when I know the majority are the ones suffering - the removal of the FL area being a classic case in point.  Certainly when that returns it will be for the majority to gain good use from and we will not permit the destructive minority to spoil that one again. 

 

As always there are some useful points in amongst this thread and I will try to capture those. 

 

For Navyviper - I am deliberately waiting for the revised Fleet Leader area to take those forward.  If you want to think of that as a launchpad for the new area and comms with Fleet Leaders then I think that would be a good analogy.

 

 

 

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